privacy {policy}
1. Introduction and Commitment
AT SOLUTIONS SOFTWARE INC. (hereinafter referred to as "we," "the Company," or "AT SOLUTIONS") recognizes the importance of user privacy and is committed to protecting the personal information of every user (hereinafter referred to as "you") who visits our official website and applications (collectively, the "Services").
This Privacy Policy explains how we collect, use, share, store, and protect your personal information. Please read this Policy carefully. If you have any questions, comments, or suggestions regarding this Policy, please contact us using the contact information provided at the end of this Policy.
2. Scope
2.1 Applicable Users
This Privacy Policy applies to all users who visit and use our Services, whether you are an individual or a business user.
If you are a resident of the European Economic Area (EEA) or California, this Policy specifically includes information regarding compliance with the EU General Data Protection Regulation (GDPR), the US California Consumer Privacy Act (CCPA), and subsequent regulations.
2.2 Applicable Services
Our Services include, but are not limited to, browsing our official website, downloading and using our applications, technical support, and all other services offered through our official website or related channels.
3. Information We Collect
3.1 Information You Provide
Although our app doesn't involve account registration, you may provide us with information you provide, such as:
Customer Support Information: When you seek customer support, you may provide us with information such as your name, contact information, problem description, and relevant screenshots or files to help us better understand and resolve your issue.
Feedback and Survey Information: If you participate in our feedback activities or surveys, we will collect your feedback, answers, and suggestions to help us improve our services and products.
3.2 Automatically Collected Information
When you visit our website or use our app, our servers automatically record certain information, including but not limited to:
Device and Technical Information: device model, operating system, browser type, IP address, and device identifiers (such as IMEI and MAC address, where applicable).
We also collect your network connection information, such as your network service provider, network type (Wi-Fi, mobile data, etc.), the date and time you visit our website, your browsing history, and clickstream data (such as pages visited and links clicked). This information helps us optimize the performance of our website, enhance user experience, and conduct security monitoring and analysis.
Cookies and Similar Technologies: We may use cookies and similar technologies (such as web beacons and pixel tags) to collect and store information.
A cookie is a small text file sent by our website to and stored on your device. It is used to identify your device, remember your preferences (such as language preference and volume settings), analyze website usage, and provide personalized content and advertising.
You can manage and control cookies through your browser settings, such as rejecting or deleting cookies, but this may affect your experience with certain features of our website.
3.3 Information Obtained from Third Parties
We may obtain information about you from third parties we work with (such as advertising partners and data analytics companies), but only to the extent legal and relevant to our services, and with your proper authorization (if required by law).
For example, advertising partners may provide us with data on your ad click behavior on their platforms to help us evaluate advertising effectiveness.
4. Information Use
4.1 Providing Services
We use the information we collect to provide you with services, including but not limited to processing your customer support requests and displaying personalized content (such as recommendations for app updates, relevant news, and special offers).
4.2 Improving Services
By analyzing the information we collect, we can understand user habits, preferences, and needs, thereby improving our website design, optimizing app performance, enhancing service quality, developing new products and features, and providing you with a better user experience.
4.3 Security
We use information for security monitoring and prevention, including detecting and preventing fraudulent activities, malicious attacks, and other security incidents, to protect the security of your information and services and maintain the normal operation of our services.
4.4 Marketing and Promotions
We may use your information to send you marketing information related to our products and services, including but not limited to app update notifications, promotional information, and special offers.
If you do not wish to receive such marketing information, you may opt out at any time by following the opt-out procedures provided.
4.5 Legal Compliance
We may use your information as necessary to comply with applicable laws and regulations, respond to legal process (such as court subpoenas and government investigations), and protect our legal rights and interests or the safety and rights of others.
5. Information Sharing and Disclosure
5.1 Sharing with Partners
We may share your information with third-party partners (such as advertising partners and data analytics companies) to achieve the purposes described in this Privacy Policy, such as providing advertising services and conducting data analysis.
Before sharing information, we will enter into a data processing agreement with our partners to clarify the data protection responsibilities and obligations of both parties, requiring them to implement appropriate security measures to protect your information and use it only for authorized purposes.
5.2 Legal Requirements and Protection of Rights and Interests
We may disclose your information when required by law, such as in response to court subpoenas, government investigations, or requests from law enforcement agencies.
In addition, we may disclose information if we believe disclosure is necessary to protect our legal rights and interests, prevent fraud or other illegal activities, or protect the personal safety or vital interests of others.
5.3 Business Transfers
In the event of a merger, acquisition, asset sale, reorganization, or other similar business transaction, your information may be transferred to the relevant third party as part of the transaction.
In such circumstances, we will require the recipient to adhere to this Privacy Policy or provide equivalent data protection measures to protect your information.
6. Information Storage and Security
6.1 Storage Location
We store the collected information on servers in the United States and other countries.
When transferring personal data of European Economic Area (EEA) residents outside the EU/EEA, we will ensure appropriate safeguards are in place to meet the requirements of the GDPR regarding cross-border data transfers.
For the personal information of California residents, we will also comply with the data storage and transfer requirements of the CCPA and related regulations.
6.2 Storage Period
We will retain your information for the minimum period necessary to fulfill the purposes for which it was collected, in accordance with applicable laws and regulations regarding data retention periods.
For example, we may be required to retain certain transaction-related information for a certain number of years to comply with tax, accounting, and other legal requirements.
Once the information is no longer necessary to fulfill the purposes for which it was collected and the retention period has expired, we will securely delete or anonymize your information.
6.3 Security Measures
We attach great importance to information security and have implemented a series of reasonable technical and organizational measures to protect your information from unauthorized access, use, disclosure, alteration, or damage.
These measures include, but are not limited to:
Data Encryption: Sensitive information is encrypted during transmission and storage using industry-standard encryption algorithms (such as SSL/TLS) to ensure data confidentiality.
Access Control: We implement strict access control mechanisms to restrict access to your information to authorized personnel only, and determine access rights based on their job responsibilities and needs.
Employees must comply with the company's confidentiality policy and internal compliance requirements when accessing and processing your information.
Vulnerability Management: We regularly scan and detect security vulnerabilities in our systems, promptly update and fix security vulnerabilities, and install security patches to prevent malicious attacks and data leaks.
Employee Training: We provide information security and privacy protection training to employees to enhance their security and compliance awareness and ensure they understand how to properly handle and protect your information.
Emergency Response Plan: We have developed a data breach emergency response plan to enable timely response and mitigation measures in the event of a data security incident, minimizing losses and impact. In the event of a data breach, we will notify affected users and relevant regulatory authorities in accordance with applicable laws and regulations.
7. User Rights
7.1 Right of Access
You have the right to access the personal information we hold about you.
You may submit a request to us using the contact information provided at the end of this Policy. We will respond to your request within the timeframe prescribed by law (generally no more than 30 days) and provide it to you in an easily understandable format.
7.2 Right to Correction
If you discover that the personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct or supplement it.
You may submit a correction request by contacting us, and we will verify and process it promptly.
7.3 Right to Deletion
Where required by law, you have the right to request that we delete your personal information.
For example, if your personal information is no longer necessary for the purpose for which it was collected, you have withdrawn your consent, and there is no other lawful basis for processing.
You may submit a deletion request by contacting us, and we will delete your information as soon as possible after confirming that the deletion conditions have been met, except for information that is required to be retained by law.
7.4 Right to Object
You have the right to object to our processing of your personal information based on legitimate interests (such as marketing and data analytics).
If you object, we will cease the relevant processing unless we can demonstrate compelling legitimate grounds to continue the processing that override your interests.
You can exercise your right to object by contacting us.
7.5 Right to Opt Out
Marketing Information Opt-Out: As previously stated, you have the right to opt-out of receiving marketing communications from us.
You can unsubscribe by clicking the unsubscribe link provided in marketing emails or following the unsubscribe instructions in text messages.
Sale of Personal Information (for California Residents): Under the CCPA, California residents have the right to opt-out of the sale of their personal information.
We currently do not sell your personal information (as defined in the CCPA). However, if our business model changes in the future and involves the sale of personal information, we will provide you with a clear and conspicuous opt-out mechanism that you can use to exercise this right through the methods we provide (such as a dedicated link, email address, etc.).
7.6 Protection of Minors
We take the privacy protection of minors very seriously. If you are a minor, please have your parent or guardian carefully read this Privacy Policy before using our services and obtain their consent.
We collect and process personal information from children under the age of 13 only in compliance with the Children's Online Privacy Protection Act (COPPA) and other relevant laws.
If we discover that we have collected personal information from children under the age of 13 without parental or guardian consent, we will delete the relevant information as soon as possible.
8. Special Rights of California Residents
8.1 Right to Know Information
California residents have the right to know the categories of personal information we collect, its sources, purposes of use, and with whom it is shared.
Specifically, the categories of personal information we collect include, but are not limited to: identifiers (such as name, email address, IP address, device identifiers), commercial information (such as purchase history, information about apps viewed), internet or other electronic network activity information (such as browsing history, clickstream data), and geolocation data (if you authorize).
This information primarily comes from information you provide directly, information we collect automatically, and information obtained from third-party partners (where legal and compliant and with your authorization). The purposes for which we use and share this information are detailed in the "Information Use" and "Information Sharing and Disclosure" sections of this Privacy Policy.
8.2 Right to Access and Obtain Specific Information
California residents have the right to request that we disclose the specific pieces of personal information we have collected about you and to obtain a copy of that information.
You may make such a request using the contact information at the end of this Policy, and we will respond and provide the relevant information within the legally required timeframe. However, we may need to verify your identity to ensure the security of your information.
8.3 Right to Deletion (Reiteration)
As previously stated, California residents have the right to request that we delete personal information we collected from you or retained, subject to certain legal exceptions, such as where we need to retain information to complete a transaction, provide services, maintain security, or comply with legal obligations.
8.4 Right to Opt-Out of Sale (Reiteration)
We currently do not sell the personal information of California residents.
If such a sale occurs in the future, we will provide you with clear notice before such sale and an easily accessible opt-out mechanism so that you can opt-out of the sale of your personal information at any time.
8.5 Right to Fair Dealing
California residents have the right not to be discriminated against for exercising their rights under the CCPA, including but not limited to pricing, service quality, and product features.
We will ensure that all users are treated equally and will not take any adverse action against you for exercising your rights.
8.6 Agents Exercising Rights
California residents may authorize an agent to exercise their rights under the CCPA on their behalf.
When an agent makes a request, we may require the agent to provide appropriate proof of authorization and your identity verification information to ensure the legitimacy and security of the request.
9. Special Rights of EEA Residents (GDPR-Related)
9.1 Consent Mechanism
For EEA residents, we will obtain your explicit consent when collecting and processing your sensitive personal information (such as race, political opinions, religious beliefs, health information, and sexual orientation).
When collecting other personal information, we will ensure that your consent is freely given, specific, informed, and revocable.
You may withdraw your consent at any time by contacting us. Withdrawal of consent does not affect the lawfulness of processing activities based on consent before the withdrawal.
9.2 Data Protection Impact Assessment (DPIA)
Before engaging in personal data processing activities that may pose a high risk to your rights and interests (such as large-scale data collection and analysis, new business models involving sensitive information, etc.), we will conduct a data protection impact assessment to identify and mitigate potential data protection risks and take appropriate measures to protect your rights and interests.
9.3 Data Protection Officer (DPO)
We have designated a dedicated Data Protection Officer (DPO) to oversee our data protection compliance efforts and ensure compliance with the GDPR and related regulations.
You can contact our DPO with any privacy-related questions or complaints using the contact information provided at the end of this Policy.
9.4 Right to Complain
If you believe that our processing of your personal information violates the GDPR, you have the right to file a complaint with us, and we will promptly address and respond to your complaint.
You also have the right to lodge a complaint with the data protection supervisory authority in your member state.
10. Changes to the Agreement
We may modify or update this Privacy Policy based on business developments, changes in laws and regulations, or other reasons.
In the event of significant changes to this Policy (If there are material changes to the purpose of information collection, methods of use, or scope of sharing, we will notify you via an official website announcement, email (sent to the email address you provided, if available), or other prominent means, and provide you with a reasonable amount of time to review and consider the changes before they take effect.
If you continue to use our services after any policy changes, you will be deemed to agree to be bound by the changed policy.
11. Contact Us
If you have any questions, comments, or suggestions regarding this Privacy Policy, or wish to exercise your rights or file a complaint, please contact us through the following methods:
Email: Please send to [[email protected]]
Postal Address: 269 W Shore Dr, Massapequa, NY 11758 US
We will strive to process and respond to your request promptly upon receipt, typically within 10-15 business days, but the specific time may vary depending on the complexity of the request and legal requirements.
AT SOLUTIONS SOFTWARE INC.